Question 1

How do I track my TrackJet shipment?

Accepted Answer

Enter your tracking number on the Track Shipment page. You'll see a live map, current location, progress bar and every scan in the timeline.

Question 2

Why is the weight shown in grams?

Accepted Answer

TrackJet standardizes all weights in grams so international and domestic lanes stay directly comparable and billing is unambiguous.

Question 3

How often does tracking update?

Accepted Answer

Scans post within seconds of a handover. Vehicles on long-haul lanes report position every three minutes.

Question 4

What happens if my package is delayed?

Accepted Answer

You'll get an exception notification with the reason and a revised ETA. Our support desk proactively re-routes where possible.

Question 5

Do you deliver on weekends?

Accepted Answer

Saturday delivery is standard for Express Air and Priority Overnight. Sunday delivery is available in 38 metros on request.

Question 6

Can I change the delivery address mid-transit?

Accepted Answer

Yes, until the package is out for delivery. Contact support with your tracking number and the new verified address.

Question 7

Are shipments insured?

Accepted Answer

Every shipment includes $100 of declared-value coverage. Additional coverage can be purchased at booking.

Question 8

Do you handle dangerous goods?

Accepted Answer

We handle limited-quantity and excepted-quantity dangerous goods on approved lanes. Contact sales before booking.

Answers, without the runaround